RETURNS

Our perfumes cannot be returned.  All sales are final. 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@maxvonraab.com and send your item to: MAX VON RAAB 207-1425 Marine Drive, West Vancouver, BC, V7T 1B9 Canada.

SHIPPING

To return your product, you should mail your product to: MAX VON RAAB 207-1425 Marine Drive, West Vancouver, BC, V7T 1B9 Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend that you consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.